Effective Date: 10 March 2026
This Return and Refund Policy outlines the terms and conditions for digital products (eBooks) purchased from Pivalue Strategy & Tech Sdn Bhd (202401042119) (“we,” “us,” or “our”). As a digital content provider, we aim to ensure clarity and fairness in all transactions. Please review this policy carefully before making a purchase.
1.1. All products sold are digital eBooks delivered electronically. No physical items will be shipped.
1.2. Upon successful payment, customers will receive access to download or view the eBook.
2.1. Due to the nature of digital products, all sales are final. Once an eBook has been purchased and delivered, it cannot be returned, exchanged, or refunded.
2.2. By completing a purchase, you acknowledge and agree to this no-refund policy.
3.1. If you experience issues accessing or downloading your eBook (e.g., corrupted file, incomplete download, or access errors), please contact us within [number of days] days of purchase.
3.2. We will assist in resolving the issue by providing a new download link or access to the product.
3.3. Refunds may be considered only if the issue cannot be resolved after reasonable attempts.
4.1. If you believe your purchase was made without your authorization, please contact us immediately for investigation.
5.1. If you have any questions or need assistance, please contact our customer support team at here.
6.1. We may update this Return and Refund Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any updates will be posted on our Website.
